Collect entry documents and track clearance without duplicate data entry.
Document capture for commercial invoices, packing lists, and ISF filings. Automated collection requests to importers. Clearance status tracking that pushes to clients automatically.
Document collection and status updates take more time than the entry itself.
The time a customs broker spends on a straightforward formal entry is not primarily spent on the entry. It is spent chasing commercial invoices, following up on missing HTS codes, re-keying data from PDFs into the entry system, and sending status emails to clients who want to know if their shipment cleared.
Coordinating with the freight forwarder on the inbound leg adds another layer. When a customs hold delays clearance, the forwarder needs to know immediately to adjust the delivery ETA — and communicating that manually competes with working the actual hold.
Document collection from importers
Importers provide commercial invoices and packing lists at inconsistent times and in inconsistent formats. Chasing them by email before the vessel arrives is standard practice — and entirely automatable.
Status updates to clients
Clients want to know when the entry is filed, when it is released, and when there is a hold. Without automated status tracking, each update requires someone to check the system and write an email.
Re-keying from source documents
Typing commercial invoice data into the entry system is the largest single source of data entry error in customs brokerage. It is also entirely preventable with structured document extraction.
Freight coordination on holds
A customs exam or document hold affects the delivery date. The freight forwarder needs to know. Getting that information to them quickly without a separate phone call requires a shared record.
How LogAI.ai works for customs brokers
Document collection, extraction, status tracking, and freight coordination — structured automation across the entry lifecycle.
Commercial Invoice Capture
The Document Capture agent extracts structured fields from commercial invoices sent by importers — seller, buyer, country of origin, HTS codes, unit values, and total declared value. Extracted data is validated against the entry and flagged when discrepancies exist.
Packing List Extraction
Packing list line items are extracted and matched against the commercial invoice. Quantity discrepancies between documents surface as exceptions before the entry is filed. The original document is attached to the entry record.
ISF Filing Support
Importer Security Filing data collected from importers is validated for completeness against CBP requirements before submission. Missing or incomplete fields generate an exception and an automated request to the importer for the missing information.
Clearance Status Tracking
Customs clearance milestones are tracked through the entry lifecycle — accepted, exam selected, held, released. Status updates push to the client automatically at each milestone. Holds and exam selections trigger immediate exception alerts.
Freight Leg Integration
Customs entry records link to the freight tracking record for the same shipment. When a hold extends the clearance window, the freight team sees the impact on the delivery ETA. Both teams work from the same shipment timeline.
Document Collection Requests
Automated document requests go to importers when required supporting documents are missing. Reminders send on a configurable schedule. Received documents attach to the entry record automatically, eliminating the email thread as the document store.
Document capture across formal and informal entries.
Document capture and collection workflows are configured per entry type. Formal entries require a different document set than informal entries or T&E entries. LogAI.ai applies the correct document checklist per entry type and tracks collection status against that checklist.
When required documents are missing at the time of filing, the exception surfaces before the entry goes out — not after CBP flags a deficiency.
Freight forwarder integrationSupported workflows